Digital Commerce

JCPenney announced a multi-year, self-funded reinvestment plan during a virtual briefing Thursday, and included details on technology and digital investments as part of the larger plan.

The children’s clothing retailer is migrating its legacy point-of-sale system to a cloud-based, omnichannel solution.

Walmart is rolling out initiatives emphasizing engagement and expanding consumer offerings, including drone delivery and developing experiences within Roblox's virtual gaming platform.

Despite massive investments in digital transformation, the soaring trajectory of innovation, and consumers who increasingly expect exceptional commerce experiences, much of the infrastructure powering digital commerce has remained unchanged for the past 20 years. The limitations and perceived complexity of traditional e-commerce catalogs have made it difficult for multi-faceted businesses like franchises, channel partnerships, multi-brand organizations, and distributor-to-supplier networks to succeed. In reality, however, the problem is not complexity. The problem is a lack of strategic processes for managing that complexity, leading to poor integration of new data into catalogs and diminished brand identity, tarnishing the customer experience and reducing revenue. Poorly managed complexity causes back-office systems issues that ripple into front-end consumer interfaces and experiences.

For retailers, who rely on distributed IT infrastructure to support both in-store and eCommerce sales, weather-related outages like these could result in downtime or lost business data that severely disrupts the ability to do business. With federal agencies urging the public to prepare for the storm activity expected in the months ahead, retailers should take measures now to protect their IT investments.

The convenience store retailer has revamped its mobile app and loyalty capabilities. Get the details.

Gucci and JD.com, the largest retailer in China, are partnering on an official Gucci digital flagship store, marking the first time in its 102-year history that it will bring its unique fashions to the JD.com community. 

Petco Health and Wellness Company announced an expansion of their partnership with DoorDash to make Petco’s assortment of products available nationally through DoorDash Marketplace.