Welcome to the omnichannel experience 2.0, which moves beyond merely integrating selling channels, to retailers creating truly unified customer experiences. Read on to learn what retailers need to bulletproof their store experience in the year ahead.
Today’s customers expect a seamless and personalized experience regardless of where they choose to shop. Benchmark the current state of unified commerce platforms across the industry, and pinpoint where your peers are investing to create meaningful connections with customers.
Retailers can no longer afford to treat in-store and online as separate business units. Instead, businesses need to break down those silos so that the two sides act as a single unit with unified goals.
To truly deliver on personalization, it's time to evolve to an adaptive experience with a predictive focus, where the customer is the channel, and the only channel.
It is no surprise that the pace of technology change and the expectations of customers in retail is increasing. That is why it is imperative for retailers to design a customer experience with purpose, trust and care ― a key differentiator for cultivating profitable long-term relationships.
A quality customer experience is the cornerstone of a successful retail enterprise. But unfortunately many retailers struggle to develop and deliver an experience that truly wows.
While mobile services are booming, many retailers have struggled managing their mobile deployments correctly with challenges sometimes outweighing benefits. Learn how to optimize deployment.
Big Lots is investing in next-gen technology to curate a unified view of shoppers’ physical, digital and omnichannel journeys to provide a meaningful and memorable path to purchase and increase loyalty.
Together, Kibo and Monetate will provide retailers with a powerful set of solutions to curate personalized customer experiences across channels. See what the deal means for customers of both solution providers.