Optimizing Queue Management - Don’t Let Self-Checkout Glitches Become an Achilles Heel
In spite of the progress society has made eliminating inconveniences, waiting in line remains “a timeless form of torture.” According to one new survey, Americans spend roughly 37 billion hours each year waiting in line, with retail stores highlighted as the worst offender. In fact, estimates show that Americans spend more time waiting in line at retail stores than at restaurants, pharmacies, doctor offices and banks combined.