3 Reasons Retailers Should Leave Manual Workforce Management in the Past
Everything from holidays and weekends to business locations and weather patterns impacts each retailer differently. Now, as a result of the pandemic, inflation and increased popularity of online shopping, it has become especially difficult to forecast consumer spending habits and plan labor operations accordingly. This unpredictability has created two significant challenges for retailers still relying on manual workforce management (WFM) processes: how to accurately forecast customer demand and how to schedule the appropriate number of people needed to meet it.
Fortunately, the key to solving this headache is simple: ditch manual workforce management and utilize a WFM solution that delivers intelligent automation.