Roadmaps

In this exclusive Q&A, Legion’s chief customer officer, Michael Spataro, outlines how evolving technologies are transforming workforce management, enabling retailers to make smarter, data-driven decisions and take strides toward their greater business goals.

In this roadmap report, discover how retailers like Walmart, Schnucks, and The Home Depot are using technology to strategize in the war for retail talent – and winning.

Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.

RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.

Shoppers need flexible, real-time fulfillment options and a bad experience can leave them dissatisfied – and looking elsewhere to shop. Learn what stores need to create the perfect shopper experience and how artificial intelligence (AI) and machine learning (ML) can help.

Welcome to the omnichannel experience 2.0, which moves beyond merely integrating selling channels, to retailers creating truly unified customer experiences. Read on to learn what retailers need to bulletproof their store experience in the year ahead.

RIS sits down with Erika Arena, retail industry principal, Mendix, to discuss how retailers can increase the capacity of their IT teams to tackle digital transformation and stay on top of innovation.

Legacy systems are ranked as top challenge for retailers. Learn the steps to determine the sweet spots for low-code in critical app modernization initiatives and begin leveraging them in your digital transformations.

To get the most out of their staffs while simultaneously providing a safe and engaging work environment, leading retailers are reinventing the associate experience with a keen focus on technology.

A perfect storm of rising wages, tight labor market, and competition from the gig economy has triggered a tectonic shift in retail. To cope with these disruptions, retailers are implementing programs and technologies that focus on keeping employees safe, respected and engaged.