Research

Today’s customers expect a seamless and personalized experience regardless of where they choose to shop. Benchmark the current state of unified commerce platforms across the industry, and pinpoint where your peers are investing to create meaningful connections with customers.

Discover how your retail peers are building meaningful shopper loyalty and the technology they depend on to turn casual shoppers into long-term fans of the brand.

Uncover how your retail peers are leveraging modern workforce solutions to lessen the impact of rising wages and the ongoing labor shortage. See where they are investing today to ensure happy employees tomorrow.

RIS and CGT’s annual "Retail and Consumer Goods Analytics Study" benchmarks the retail and consumer goods industries’ analytic maturity and identifies key investment trends. Learn where your company ranks among today’s leaders.

Exclusive survey results: see how leading retailers are navigating post-pandemic customer engagement.

Benchmark your organization’s tech maturity against more than 80 distinct retail solutions. Discover where your peers are making significant tech investments and what you need to do to keep pace.

Benchmark your store technology stack against your peers and discover the industry’s tech investment plans for today and into the future.

With competition for the hearts, minds, and wallets of today’s fickle shoppers at an all-time high, retailers must make the most of their current customers, while continuing to attract new shoppers to the brand. Find out how your peers are doing just that.

Quick, seamless, and economical returns management is vital to success in an increasing digital marketplace. Benchmark your efforts against your peers and discover how leading retailers are investing in the returns process to improve the customer experience and shopper journey.

RIS' annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?