Research and Reports

Store Experience Study 2023: Remodeling Retail
The annual “Store Experience Study” represents the 20th year of collaboration between RIS News and IHL Group. Benchmark your store technology stack against your peers and discover the retail industry’s tech investment plans for today and into the future.
Best of NRF 2023: Top 10 Takeaways
As the name implies, the NRF Big Show is mammoth. Three short days is never enough to see everything. Don't worry, RIS’ annual top takeaways from The Big Show 2023, presented in 10-not-to-be-missed highlights from keynote presentations, to session coverage and eye-catching booths, to the consumer product showcase, and NRF tech and research announcements, will fill you in on what you missed.

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Grow Ecommerce Profits—not just Conversions
AI supports best-in-class ecommerce experiences, boosting conversions and profits.
Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.
Architecting the Workforce of the Future: Empowered, Autonomous, and Agile
RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.
RIS Software LeaderBoard ‘23
RIS' 22nd annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?
RIS 2023 NRF Preview: Your Guide to Retail’s Biggest Show
The annual agenda from RIS is your curated collection of must-see events and sessions from retail's biggest event of the year. Check out this critical resource before you hit the show floor.
Voices From The Frontline: What the Seasonal (and Yearly!) Retail Workforce Wants
Almost half of U.S. frontline retail employees are thinking of leaving their jobs in the next few months. Learn how retailers are navigating this talent crunch by offering more flexibility, personalized benefits, and a powerful, people-centric culture.
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Why Your Store Experience Isn’t Working
Shoppers need flexible, real-time fulfillment options and a bad experience can leave them dissatisfied – and looking elsewhere to shop. Learn what stores need to create the perfect shopper experience and how artificial intelligence (AI) and machine learning (ML) can help.
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Deploying the Ironclad Store Experience
Welcome to the omnichannel experience 2.0, which moves beyond merely integrating selling channels, to retailers creating truly unified customer experiences. Read on to learn what retailers need to bulletproof their store experience in the year ahead.