Customer Experience

Based on a survey of more than 2,400 consumers, the 2nd Annual Shopper Experience Study, produced by RIS News and Cognizant, taps into shoppers' likes and dislikes. Download this study to find out how to link shopper preferences to specific strategies to improve sales and customer satisfaction.

Liz Claiborne's $12 million Q4 investment in e-commerce improves inventory visibility and customer-facing capabilities.

Home Depot has rolled out 30,000 "First Phone" mobile devices to 1,970 of its stores, providing associates with transactional/communications handheld technology that combines inventory management and analytics functions, a mobile POS, a phone, a store walkie-talkie, label printing and more. Home Depot expects the labor savings alone will cover the technology's $64 million price tag within the first year of deployment, but it sees First Phone's biggest impact on employees' ability to provide improved customer service.

Technology consulting firm Infosys is seeing a significant portion of retailers' spend focused on front-end applications, which includes the digital consumer.

POS is a critical component in store-system evolution because it is the platform on which the entire ecosystem is based. Find out in this brief how leading retailers are rethinking the role of POS in store systems.