Chatbots

Just because Alexa and other digital customer service representatives can field information requests, should they?

Target is moving to combat shopper hesitation of buying beauty products online. The retailer just rolled out an augmented reality experience and chat services for beauty products. Learn the details of Target's innovative new shopper experience.

Amazon has been moving from e-commerce into brick-and-mortar with several ventures. Their latest undertaking takes them into model homes.

Voice technology is at the forefront of every retailer’s mind, but voice assistants are unforgiving when it comes to accuracy of results. The key to providing a seamless customer experience with voice technology is twofold.

Nordstrom just closed deals to acquire two digital retail technology companies. One will impact the retailer's new employee app rolling out this year. The other is a platform rooted in conversational commerce. Learn what this tech will do for Nordstrom's personalization strategy.

Artificial intelligence is reshaping the retail industry. Its massive computing power and real-time insights are making their mark on every aspect of the enterprise. Read on and discover how leading retailers are leveraging the technology to become smarter, faster and more profitable.

With a sales growth of 6.7% and online growth of 21% it's another record year, as this home improvement retailer continues to strike a balance between online and in-store growth. Learn how The Home Depot is connecting online sales to the store and what its plans are going forward.

Expect to see Amazon invest more in voice-assisted commerce. Find out what's next for Alexa after positive sales of Echo devices were surprising, even to the e-commerce giant.

Check out RIS’ annual look at the highlights and key trends from the NRF Big Show 2018. Relive the big moments and catch up on what you might have missed.