Lilly Pulitzer is partnering with Oracle Cloud to automate the in-store processes, delivering better solutions to support their customers and associates. The retailer recently implemented the mobile Oracle Retail Xstore Point of Service (POS) system and Oracle Retail Xstore Office Cloud Service to streamline automation efforts and scale services for in-store shopping.
“POS technology should automate processes, streamline transactions, and deliver quick scale without the customer even noticing,” said Mike Webster, senior vice president, and general manager, Oracle Retail. “Our goal is to enable sales associates to stay focused and available throughout the entire shopping experience ensuring customers get the attention they deserve.”
Working in collaboration with Deloitte and Oracle Retail Consulting, Lily Pulitzer integrated the Oracle Retail Xstore POS system based on its proven industry performance, including its ability to scale, continuous updates and innovations, and leading platform capabilities. Oracle Xstore Office Cloud Service allowed the retailer to integrate promotions like “Gift with Purchase” and loyalty program offers directly into the POS system.
“The new Oracle mobile POS allows our associates to execute a seamless transaction from anywhere in the store, capture data to grow the loyalty program, and review purchase history to make real-time recommendations,” said Rachael Crews, VP of Digital Commerce, Customer Engagement, Lilly Pulitzer. “Having this intelligence at their fingertips can be a game changer in moving our customers from browsers to buyers.”
Using tablets, these cloud-based solutions provide associates with customer and store data, including the customer’s past purchase history and current store inventory levels.
“With Oracle Retail Xstore POS, our associates now have the time and tools to effectively engage with and delight our customers during pivotal moments in their shopping experience,” said Michelle Kelly, CEO, Lilly Pulitzer.
Lily Pulitzer has over 50 Signature stores nationwide, and their products are featured online and in retail stores and major department store chains.